FAQ
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What types of medical products do you offer?
We offer a specimen cup, test tube, transfer pipettes, micropipettes and hardware. Please visit our product pages for detailed descriptions and specifications.
What products do you manufacture?
We specialize in manufacturing medical and laboratory supplies. All products are developed to meet the highest quality and safety standards.
Do your products meet regulatory standards?
Yes, our products comply with CE, FDA and
certified by relevant health authorities. Certificates are available upon request.
What is your minimum order quantity (MOQ)?
MOQ depends on the specific product and
customization level. Please refer to the product page or contact us for
details.
Do you ship internationally?
Yes, we ship our products worldwide. Shipping fees and delivery times vary based on location and order size. But free shipping in 15 mile of Laguna Beach area.
How can I place an order?
You can order directly through our website or contact us for bulk/custom orders. We
accept Visa, MasterCard, American Express, Discover , and other secure payment options.
Are your medical products covered by a warranty?
Yes, many of our medical products come with a manufacturer's warranty. Please refer to the product details page or contact us for specific warranty information.
How do I know my order was received?
After placing your order, you will receive a
confirmation email with your order details. If you do not receive this email, please check your spam folder or contact us.
How can I find detailed product information for medical and laboratory products?
Detailed product information, specifications and applications can be found on each product's page. If you need additional information, please contact us.
What is your policy on counterfeit medical and laboratory products?
We do not tolerate counterfeit products. All medical products sold on our website are authentic and sourced directly from manufacturers or authorized
distributors
Do you share my information with third parties?
We do not sell your personal or medical information to third parties. We may share your information with trusted partners for the purposes of processing your order or providing services, as detailed in our privacy policy.
When will I receive my refund for a returned medical and laboratory product?
Refunds are processed within 14 business days after we receive and inspect the returned item. You will be notified via email once your refund is issued.
Who can I contact for support or inquiries?
Please contact our customer support team at clinsam@gmail.com or 949-284-0157 . We’re happy to help with any questions.